Returns & Cancellation Policy

At Artisto, we strive to ensure that you are fully satisfied with your purchase of our products. If you are not completely happy with your order, we’re here to help.

Returns

1.1 Return Period: You have 14 days from the date you receive your item to request a return.

1.2 Condition of Returned Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 Non-Returnable Items: All items purchased on Artisto are eligible for return, provided they meet the condition requirements.

1.4 Refund or Exchange: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange request. If approved, we will process your refund or exchange within 14 days.

Cancellations

Order Cancellation: You can cancel your order any time before it has been shipped. If you wish to cancel an order, please contact us as soon as possible at contactartisto@gmail.com. Once your order has shipped, it cannot be canceled, but you may return it following the procedure outlined above.

Shipping Costs for Returns

Free Returns: We offer free returns for all orders. We will provide a prepaid shipping label once your return is approved.

International Returns

Global Returns: We accept returns from customers worldwide. The same return period and conditions apply.

Proof of Purchase

Required Documentation: To process your return or cancellation, you must provide proof of purchase, such as your order number and receipt.

Contact Information

If you have any questions or need assistance with your return or cancellation, please contact us at contactartisto@gmail.com. We’re here to help!